Refund policy

Returns & Refund Policy

Last updated: April 10, 2025

We hope you love your purchase from Asyanna. If something isn’t quite right, we’re here to help.

1) 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received
The item must be returned in its original packaging (and with tags where applicable)
You must provide a receipt or proof of purchase

To start a return, contact us at info@asyanna.com with:

your order number, and
the item(s) you want to return, and
the reason for the return (optional but helpful)

Items sent back without first requesting a return will not be accepted.

Return Instructions & Label

If your return is accepted, we will provide:

return instructions, and
a return shipping label or return address details (depending on your location and the return reason)

Return shipping costs:

If your item is damaged, defective, or incorrect, we will cover the return shipping cost.
For change-of-mind returns, the return shipping cost may be deducted from your refund or may be your responsibility (we will confirm this by email before you return the item).

2) Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or not what you ordered, contact us at info@asyanna.com within a reasonable time after delivery and include photos where possible. We will work with you to resolve the issue (replacement, refund, or other appropriate solution).

3) Items Excluded from Returns

The following items are non-returnable, except where they are faulty or where mandatory consumer law requires otherwise:

Perishable goods (e.g., food, flowers, plants)
Custom or personalised products
Personal care and hygiene items once opened or unsealed (e.g., opened beauty/cosmetic products)
Hazardous materials, flammable liquids, or gases
Gift cards
Sale items marked final sale

If you’re unsure whether your item qualifies, contact us at info@asyanna.com before returning it.

4) Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to:

request a return for the original item, and
place a new order separately once your return is accepted.

5) EU/EEA Consumers: 14-Day Right of Withdrawal

If you are a consumer in the European Union/European Economic Area (EU/EEA), you generally have the right to withdraw from your purchase within 14 days, without giving any reason.

Withdrawal period

The withdrawal period expires 14 days after the day you (or a third party indicated by you) receives the goods.

How to exercise your right of withdrawal

To exercise the right of withdrawal, email us at info@asyanna.com with:

your order number, and
a clear statement that you wish to withdraw from the purchase.

Return deadline after withdrawal

You must send back the goods within 14 days from the day you notify us of your withdrawal.

Important exceptions (EU/EEA)

The right of withdrawal does not apply to certain items, including:

sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery (e.g., opened cosmetics), and
other exemptions allowed by applicable law.